Normally I don’t post in the Thankful Thursday blog hop but simply couldn’t NOT participate this week. If COVID and current events have taught me anything, it’s to embrace gratitude wholeheartedly and don’t procrastinate letting people know how much you care.
Earlier this week while I was reflecting about the Christmas holiday, the mailman delivered a small package. What’s this I wondered, since I knew I hadn’t ordered anything? Thinking it was simply some end of the year appeal for a donation from a group I’d supported before, I figured it was some mailing labels or greeting cards. To my surprise, it turned out to be far more.
Back when I began blogging, many bloggers I followed were influencers with various companies promoting their products. I had hoped to join those ranks but by the time I had any measurable number of followers, many of those companies changed their policies and stopped working with bloggers. Chewy was one of them. I was disappointed but then again, hadn’t really lost anything and just continued to do what I’d been doing-posting about the resident Knucklehead and his hospital adventures.
People seemed to enjoy the posts, the blog grew and readers fell in love with Sam whose legendary knuckle-headed adventures seemed to touch hearts on our little acre of the Internet. When Norman joined this merry band, his adorable face and sweet nature seemed to appeal to readers as well (for which I’m also grateful). Oh sure, there was a story or two about the Ninja, but Elsa’s presence here has been fairly minuscule. Her puppy mill background doesn’t exactly lend itself to sharing heartfelt stories beyond the numerous episodes of her inexplicably chewing up eyeglasses (I think she’s up to 6 or 7 pairs of reading glasses now) and assorted ‘stuffie’ assassinations. I adore this complicated girl but she’s not exactly the kind of dog people understand or favor. Coupled with her ongoing battle with epilepsy, her “still waters run deep” personality is tough to share in a post. Then this arrived.
The inside massage took my breath away and my emotions got the better of me. Around Thanksgiving I placed an autoship order for food and pet supplies. I received an email indicating an earlier-than-expected delivery date and couldn’t have been more thrilled, given supply chain issues these days. Now understand, I place orders about every 3 weeks for food for the Ranch’s ‘livestock.’ I live in an older, very well known neighborhood and rarely have problems with deliveries. Delivery companies know the area well. Amazon, FedEx and UPS trucks are plentiful, delivering packages all day long and yet for some reason, UPS managed to bungle delivering this one. After two emails indicating they had ‘tried’ to deliver said order (which they had not), the following Wednesday UPS sent a notice that “because delivery had not been made, they were returning the box to sender.” What the bloody heck?!?! We were down to the bottom of the food bag so I called Chewy’s explaining the online exchanges I had with UPS (all efforts to reach a live UPS representative were fruitless) and the kind, patient and very pleasant service rep at Chewy assured me a new order would be sent out with priority status. I was extremely grateful and assured both Ranch Hands no one would go hungry. The order arrived a day and half later and all was good at the Ranch. I softly said a prayer of thanks; the dogs had full bellies and all was well in Ranchland so my focus, like most people’s turned toward getting ready for the upcoming Christmas holiday. In other words, I moved on. Supply chain issues has become the new buzzword these days with delays being routinely expected especially during the holidays.
This 6″ x 6″ canvas was lovingly packed with the sweet card and brought tears to my eyes. I. Was. Simply. Stunned. The image from Elsa’s profile was a favorite of mine. As a black dog, she’s hard to capture photographically without looking like a dark blob. As she’s too reluctant to pose, when she does (or when I get lucky like here), it seemed like the obvious choice to use it as a profile pic but I never expected anything like this treasured gift.
Meaningful words of gratitude seem so inadequate. All I can offer is a heartfelt “THANK YOU” from the bottom of my heart. This little piece of art means so much and I’ll cherish this sweet gesture forever. Say what you will about large, unfeeling corporations, but this kind gesture shows not all companies treat their customers so cavalierly. Let me just say I think, Chewy is ‘picture perfect.’
Live, love, bark! 🐾